We interviewed Catherine to find out more about her role as a Sales and Services Manager, at Nuffield Health Wessex Hospital.
How long have you worked at Nuffield Health?
‘I have been working at the Nuffield Health Wessex Hospital for just under two years now. Previously, I managed both of our Plymouth consumer clubs.’
Tell us a bit about yourself
‘I have over 20 years’ experience in the leisure industry, having worked in several locations across the UK for Esporta, Virgin Active and David Lloyd Leisure. I’m also married, with a 6-year-old son called Oscar, who we live with in Hampshire.’
What does your average day consist of?
‘As the Sales and Service Manager for Wessex Hospital, a typical day usually starts with me attending the daily communication meeting, reviewing the QMS system for actions and Tableau so I can provide operational updates and prioritise activities with my team.
Usually, I will then visit every department that I oversee, to find out how the teams are doing. Once I’m back at my desk, I will check my emails and start to plan any events which may include consultant talks and seminars etc. Plus, I will arrange the marketing activity that is needed to support them.
I’m very proud that my team are living out our We CARE values daily and that I get to witness the impact that this has on the patient journey, first hand, which I find extremely rewarding.’
How have you found the transition into the Hospital world?
‘Honestly, this has been a natural progression for me. I’ve found my sales expertise has been easily transferable when generating and converting leads, particularly for the self-pay market.
Furthermore, my experience gained from working with over 4,000 members is invaluable in supporting us to leverage the integration of our health and wellbeing offering, here at Wessex.’