Support Functions

Contact Centre Dorking

Our Dorking Contact Centre plays a very important part in Nuffield Health life. The people who work there aren’t there just to log problems or sell services. They’re there, often as the first point of contact for new customers, patients and members, to listen to their individual needs and point them in the direction of the right health and wellbeing options for them. They’re the first port of call on the journey to a healthier future.

Our contact centre is packed with customer-focused individuals, answering queries, booking appointments, updating records, and liaising with colleagues across different Nuffield Health sites. Joining them, you’ll handle a variety of inbound and outbound calls from individual patients and members, corporate clients, hospitals, contractors and other third parties.

Every call you make or take, you’ll embody the Nuffield Health values, and promote a positive, professional image of our organisation. You’ll be passionate about providing excellent customer service, listening in a caring, attentive manner. It’s a fast-paced environment too, where time management, initiative and attention to detail are vital.

We’re looking for people with strong communication, IT and data entry skills, preferably with experience gained in a customer service environment. Above all, we need team players ready to join a like-minded community of people who all share the same goal, to help the UK get healthy and stay that way.

At Nuffield Health, the wellbeing of our colleagues is important to us too. So we’ll support you to be your best in all aspects of your life, through training and development opportunities and a wide variety of benefits. We also offer flexible and home working options for some of our roles.

When you want to take your career further with us, our contact centre coordinators have plenty of training and development opportunities to progress into other areas, such as HR, Marketing and IT, as well as into our hospitals and gyms across the wider business.

Apply now for Contact Centre Roles