Our goal at Nuffield Health is to improve the physical and emotional wellbeing of the entire nation. Delivering a level of integrated healthcare that is nothing short of visionary, we put people at the heart of every decision and every goal.
We aim to provide accessible, high-quality care and facilities that are financially sustainable – and we thrive on enhancing the lives of our customers and staff in the process. And our Shared Service Centre – which combines our Contact Centre with our People Services – witnesses the very best of this ambition.
Featuring a dynamic workforce who are passionate about delivering exceptional customer service in their respective fields, this is a unique place in which to make your mark. To thrive in either team you will need outstanding communication skills and a genuine enthusiasm for connecting with people. IT skills are important too, and you will be both numerate and literate. With the capacity to manage your own workload, you’ll have great attention to detail, and the ability to really listen.
So where would you thrive?
In our newly-established People Shared Service team, you’ll take on people queries covering a range of areas such as HR policy, and terms and conditions of employment. Using leading technology which is revolutionising how we interact with our customers, you will support Managers, employees and external customers, taking on a wealth of tasks that could include anything from producing mortgage references for ex-employees, to managing our pre-employment screening process for new hires.
Alternatively, you might prefer to join our fast-paced Contact Centre, where you will do so much more than just log problems and sell services. Often acting as the first point of contact for new customers, patients and members, you’ll listen to their individual needs and point them in the direction of the right health and wellbeing options available to them. Answering queries, booking appointments, and liaising with colleagues across different Nuffield Health sites, you’ll handle a variety of inbound and outbound calls.
Which team you join will depend on your current experience – and your future goals. Because while the People Services team would ideally like you to have administrator experience in an HR environment, and the Contact Centre would welcome some data entry skills gained in a customer-service role – these are skills that can be taught. What’s more important is your attitude and willingness to learn. And with access to industry-leading training and development opportunities, you will quickly develop career-defining knowledge that could lead to you to develop your career across other areas of the business.
So if you’d like to work in a team that values every individual input – and you’d enjoy a wealth of benefits such as free gym membership and access to our pension and private healthcare schemes, then look no further than Nuffield Health.Apply for Contact Centre roles