A big extended family
Meet Emily Hall, Business Administration Manager at our Guildford Hospital. Emily joined us 12 years ago, orginally as a Radiographic assistant, before moving into the non-clinical route of Business Administarion. Follow her journey with us.
Tell us about your career progression at Nuffield Health?
I started in a clinical role as a Radiographic Assistant, before changing to admin to become a Billing Administrator. I then went on to work as a Medical Secretary, before starting my current role as Business Administration Manager, all at Guildford Hospital.
Tell us about the team you work in?
I currently have a great team of 7 all of whom make my working day at Nuffield nicer. We are a very busy department that has tripled in the last year and a half. We are responsible for checking all the patient charge accounts, ensuring they are correct before the central team invoice 48 hours after the patient has been seen. We also ensure the consultants are paid correctly and on time each month, along with day to day queries and problem solving. They always do their job with a smile, and even when we are under the biggest pressures (at month end) we still manage to have a giggle over something.
Why did you choose to work at Nuffield Health?
It was more by chance than planning, my mum was having an op at Nuffield, and when I came to visit one night I noticed the banner on the side of the hospital advertising for various roles. I had a look at the vacancies and here I am!
What’s your favourite thing about working at Nuffield Health?
The people I work with, some come and go (and then come back) but many have been here a long time and we are like a big extended family. We have our challenges at times but we always pull back together stronger and do our best for the patients we treat and consultants we serve.
What are your career highlights?
Passing my venepuncture course would definetley be one. I remember it was an exciting achievement for me at the time, and allowed us to streamline the patient experience when they came to Radiology for a scan as they were able to have their bloods taken in the same place at the same time rather than having to go elsewhere in the hospital. I also identified a large sum of scans that had not been invoiced and this helped boost the revenue for the hospital significantly for that month. But probably my biggest achievement so far is getting my current job as Business Administration Manager. It is my first managerial role and has required me to be flexible and adaptive to change at short notice and some big changes from the original spec 3 years ago, but I love a challenge and this job gives me that nearly every day, and enables me to continue to learn new things from the teams and groups of people I work with.
How do you use your employee benefits?
I try to get to the gym at least 2-3 times a week which I always enjoy afterwards (not always so much during!) and is a great benefit as gyms are not cheap and I probably wouldn’t have any membership if it wasn’t for our free membership, so it’s a great way to help me stay fit. I have also had my fair use of medical insurance, and having the ability to be seen quickly and generally by a specialist you know makes a sometimes stressful situation much better.