Head Office
Radiology Administrator
Radiology Administrator
Nuffield Health Cardiff & Vale Hospital | Diagnostic Imaging | Full time | Permanent
Salary : £24043.60 per year
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
Our Radiology Administration team in our Nuffield Cardiff Bay Clinic currently have an opportunity for a Radiology Administrator. Start your journey with us whilst we'll support you to be your best. The Radiology department is a small but busy department covering all modalities including General Radiography, Theatre, Mammography, Ultrasound, MRI & CT.
As a Radiology Administrator you will be an integral part of our Radiology team and Front of House that provides excellent patient care & will work closely with patients, Radiographers, Radiologists, Consultants & all departments across Cardiff Nuffield Hospitals. You will have enthusiasm, dedication, commitment and a keen eye for attention to detail to provide and deliver a high quality diagnostic imaging service whist undertaking a wide variety of duties.
The Role:
You will be the face of Nuffield Health Radiology and sensitive to our customer’s needs.
As a Radiology Administrator, you will:
Welcome patients, in person, and directing them to the appropriate waiting rooms.
Use your empathy and customer service skills to build positive relationships with patients, staff and Consultants.
Put people at ease when they visit our department.
Schedule radiology appointments, manage radiology diaries and maintain databases whilst adhering to data protection.
Answering the phone, processing queries and dealing with enquiries.
Crucially, you will also help the department run smoothly by preparing clinical paperwork, referral forms and charge sheets, plus terms and conditions.
Support clinical staff.
Downloading and transferring of images between hospitals.
Distributing imaging reports to referring clinicians.
To succeed as a Radiology Administrator, you will have:
Great communication, organisational & analytical skills.
The ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.
Ideally, you will have experience of working within Healthcare administration or Radiology reception.
Good IT and keyboard skills (NVQ level 2 in business administration desirable).
Knowledge of clinical terminology (desirable).
Key information about the role : The department is currently open from 8 am to 8 pm Mon-Fri so you will be required to work and committ to different shift work to cover these hours
About Cardiff & Vale Hospitals
Nuffield Health Cardiff and Vale Hospitals provide first class private healthcare to the immediate local areas of Cardiff and the Vale of Glamorgan, as well as across South Wales and surrounding regions. Our two hospitals. The Vale Hospital (mainly in-patients) and Cardiff Bay Hospital (day cases) are multi-specialty hospitals which combine the finest consultants, the latest medical technology, with the unrivalled reputation of Nuffield Health.
The Vale Hospital is a purpose built, modern hospital located in beautiful surroundings of the Vale of Glamorgan. We provide 30 in-patient rooms within a very tranquil hospital setting and were recently identified as one of the top 30 most technologically advanced hospitals in the world. We host 2 fully digital ultra clean air operating theatres, an excellent physiotherapy department, 24-hour high dependency, surgical and medical RMO cover and exemplary outpatients and diagnostic service. The patient feedback for our hospital is one of the best within the Nuffield Health estate and this is something our staff and consultants are very proud of.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
THE NUFFIELD HEALTH ACADEMY
Leading at every level
We have various Leadership & Talent programmes aimed at developing our future leaders, from discovering leadership through to established and senior leadership programmes. Wherever you are in your career, we’ll provide the support if you have the drive and ambition to become one of our leaders.
THE NUFFIELD HEALTH ACADEMY
Apprenticeships
We’re committed to nurturing the talent of the future. That’s why we support people on Apprenticeships in all areas of our organisation, regardless of age or skill level. With 50+ available programmes, you’ll start your career with us as part of a close-knit, welcoming team.
The Nuffield Health Academy
Managing futures
To complement our Leadership & Talent programmes, we also have a number of management modules. Our online Nuffield Health Academy provides you with the skills to be a successful manager with Nuffield Health, through modules including HR, influencing and recruitment.
Relevant Stories
Sharing memorable experiences.
Having my efforts recognised
Meet Taylor Yost, Contact Centre Team Leader at our Epsom Support Centre.
More than a company
Meet Jodie Howes, Multi-Site General Manager at Croydon Central & Croydon Purley Way Fitness & Wellbeing Centres. Jodie joined us 13 years ago and shares her highlights and career progression.
Achieving aspirations
Meet Martin McGrath, Multi-Site Customer Experience Manager for Wandsworth & Wandsworth Southside Fitness & Wellbeing Centre. Martin joined us in 2011 and shares his story with us so far.
Making a difference
Meet Rebecca Killington, Multi-Site Customer Experience Manager at Romford and Chigwell Fitness & Wellbeing Centres.
Working together
Meet Cathy Bodie. Originally from the US, Cathy became a registered nurse in 1984 and now holds the role of Health & Safety and Facilities Coordinator at our Guildford Hospital. Follow her journey with us.
Pursuing a career in HR
Meet Jack Thomson, Senior People Administrator at our Epsom Head Office. Jack tells about his career progression since joining us 16 months ago.
Learning something new every day
Meet Neethu Sukumaran, People Services Administrator at our Epsom Head Office. Neethu shares the highlights of her journey from joining as a candidate coordinator in 2021 to present.
Thinking outside the box
Meet Philly Croucher, People Service Team Leader at our Epsom Support Centre. Philly shares her journey with us so far.
A great opportunity
Meet Chloe Weir, People Services Administrator at our Epsom Support Centre. Chloe joined us 2 years ago in the remote services team, responding to queries, then moved over to the People Services team where she’ll be progressing to a senior role next month! Follow her journey with us so far.
Pride 2024: Hope's Story
To kick off our Pride Month celebrations, we spoke to Hope Reeves (she/her), Resource Planning Analyst. Hope shares what pride month means to her, the importance of showing support and bringing her whole self to work.
A Day in the life of a Patient Service Administrator
Meet Eilish Mccreadie, Patient Service Administrator at Nuffield Health Glasgow Hospital. We asked Ellish what a typical day looks like, and what the favourite parts of her role are.
International Women's Day 2024
In our series of International Women's Day stories, we spoke to Nicole Swaby, Head of Learning Excellence. spoke to Jodie Howes – Multi-site General Manager, Olivia Tyler – National Fitness Assurance Lead and Nicole Swaby Head of Learning Excellence in NH’s Learning Foundation.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.
Covering email
Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..
Video interview
The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.
DBS Checks
Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.
Documents
You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.
Your current studies
If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com
Feedback on applications
Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.