Head Office
Front of House Team Leader
Front of House Team Leader
Shipley Fitness and Wellbeing Centre| Reception | Permanent |Full time
Up to £ 28,204.00 depending on experience
The post holder will be responsible for managing the front of house team across both reception and the cafe. They will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards and helping to ensure the team are driving the club forward and meeting team KPIs. There will be a large focus on diary management and resource planning within the role as well as team training, holding team meetings and having one to one meetings with all team members.
As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you’ll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.
You have outstanding communication and customer service skills gained within a leisure or hospitality role. You’re approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You’re an energetic team player with exceptional planning and organising skills.
As a Member of the Front of House Team Leader you will:
- Supervisory experience
- High quality client service interaction
- Strong resource management skills, including use of complex IT systems
- Ability to prioritise and deal with varied workload effectively
- Experience in administrative/office environment
- Ability to multi-task and work under pressure
- Proven self & team motivator
- Flexibility to cover staff absences & sickness
- Clean and presentable appearance
Helping you feel good.
In addition to a competitive salary, we offer additional incentives. We also provide training and development opportunities to progress your career and maintain our high standards of delivery.
Join Nuffield Health and create the future you want, today.
Nuffield Health is Britain’s largest and most pioneering healthcare charity, integrating fitness and well-being, prevention and cure. We’ve brought together our hospitals, clinics, fitness & wellbeing centres as well as our diagnostic units into one holistic healthcare service provided from over 200 locations. A not-for-profit organisation, we reinvest every penny we make into helping the people of Britain to lead healthier, happier lives. In today’s healthcare market, we’re in an enviably strong position.
Nuffield Health Fitness & Wellbeing Centres offer a state-of-the-art environment in which to further your career. Our innovative way of working integrates services that range from sports massage to Pilates to complementary therapies. And our market leading continuing professional development programmes give you the time, support and budget to train properly, including the opportunity to study at Masters level. You’ll also enjoy the fact that we put our clients at the centre of everything we do, which means you get the chance to deliver genuinely personal and tailored services.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
THE NUFFIELD HEALTH ACADEMY
Leading at every level
We have various Leadership & Talent programmes aimed at developing our future leaders, from discovering leadership through to established and senior leadership programmes. Wherever you are in your career, we’ll provide the support if you have the drive and ambition to become one of our leaders.
THE NUFFIELD HEALTH ACADEMY
Apprenticeships
We’re committed to nurturing the talent of the future. That’s why we support people on Apprenticeships in all areas of our organisation, regardless of age or skill level. With 50+ available programmes, you’ll start your career with us as part of a close-knit, welcoming team.
The Nuffield Health Academy
Managing futures
To complement our Leadership & Talent programmes, we also have a number of management modules. Our online Nuffield Health Academy provides you with the skills to be a successful manager with Nuffield Health, through modules including HR, influencing and recruitment.
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Sharing memorable experiences.
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More than a company
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Achieving aspirations
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Making a difference
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Working together
Meet Cathy Bodie. Originally from the US, Cathy became a registered nurse in 1984 and now holds the role of Health & Safety and Facilities Coordinator at our Guildford Hospital. Follow her journey with us.
Pursuing a career in HR
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Learning something new every day
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Thinking outside the box
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A great opportunity
Meet Chloe Weir, People Services Administrator at our Epsom Support Centre. Chloe joined us 2 years ago in the remote services team, responding to queries, then moved over to the People Services team where she’ll be progressing to a senior role next month! Follow her journey with us so far.
Pride 2024: Hope's Story
To kick off our Pride Month celebrations, we spoke to Hope Reeves (she/her), Resource Planning Analyst. Hope shares what pride month means to her, the importance of showing support and bringing her whole self to work.
A Day in the life of a Patient Service Administrator
Meet Eilish Mccreadie, Patient Service Administrator at Nuffield Health Glasgow Hospital. We asked Ellish what a typical day looks like, and what the favourite parts of her role are.
International Women's Day 2024
In our series of International Women's Day stories, we spoke to Nicole Swaby, Head of Learning Excellence. spoke to Jodie Howes – Multi-site General Manager, Olivia Tyler – National Fitness Assurance Lead and Nicole Swaby Head of Learning Excellence in NH’s Learning Foundation.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.
Covering email
Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..
Video interview
The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.
DBS Checks
Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.
Documents
You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.
Your current studies
If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com
Feedback on applications
Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.