Fitness & Wellbeing
Duty Manager
Duty Manager
Milton Keynes FWC | Management Team | Permanent | Full Time
Up to £27,476 per annum, depending on experience
40 hours per week
Nuffield Health is the UK’s largest Healthcare Charity. We’re here to do important work. As we expand our team, we’re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.
As a Duty Manager at our gym, you’ll bring demonstrable sales experience and the ability to quickly get to grips with our business. You’re enthusiastic, with excellent communication skills and a collaborative spirit. You have a ‘can do’ attitude and you share our passion for excellent customer service.
As our Duty Manager you will:
Be responsible for the opening and closing of our MK site.
mixed shifts of Early and late DM shifts as well as sales focused shifts.
Manage the site and team to ensure it's operated in a safe and secure state for our staff and members.
responsible for selling of memberships as well as generating leads within their sales shifts.
possibility of managing a small team.
Have your say in how the site can be run and improved to meet and then exceed member expectations.
Engage with members and guests to provide a welcome environment for their visit.
The Person
To succeed as a Duty Manager, you will need:
Good interpersonal skills
An eye for detail and a willingness to step up to issues head on.
Ideally have customer facing experience including sales and complaints skills.
Already pool attendant/Lifeguard Level 2 Qualified or willing to train towards the qualification.
Experience leading small teams.
selling experience
Key information about the role
This is a full time 40 hour position requiring shift work including earlies, late's including weekends and sales shifts working to meet the needs of the business.
Helping you feel good
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
Occupational Health
Provides you with support and competent advice on a range of health-related issues.
Physiotherapy
Free access to our unique Physiotherapy Triage Services and discounted virtual and face-to-face treatment.
Season Ticket Loan
Spread the cost of your annual travel ticket and save money with our interest-free Season Ticket Loan benefit.
Relevant Stories
Sharing memorable experiences.
Going above and beyond
Meet William Rivera Anchundia, Wellbeing Personal Trainer at Nuffield Health Purley Way Fitness & Wellbeing Centre.
More than a company
Meet Jodie Howes, Multi-Site General Manager at Croydon Central & Croydon Purley Way Fitness & Wellbeing Centres. Jodie joined us 13 years ago and shares her highlights and career progression.
Achieving aspirations
Meet Martin McGrath, Multi-Site Customer Experience Manager for Wandsworth & Wandsworth Southside Fitness & Wellbeing Centre. Martin joined us in 2011 and shares his story with us so far.
Making a difference
Meet Rebecca Killington, Multi-Site Customer Experience Manager at Romford and Chigwell Fitness & Wellbeing Centres.
Improving patient outcomes
Meet Ben Claxton, Physiotherapy Manager at Guildford & Woking Hospitals and Guildford Fitness and Wellbeing Centre. Initially joining Nuffield Health over a decade ago, Ben was appointed as a senior physiotherapist back in 2015. We asked Ben about his role at Nuffield Health and his reasons for pursuing a career in health care.
Pride 2024: Hope's Story
To kick off our Pride Month celebrations, we spoke to Hope Reeves (she/her), Resource Planning Analyst. Hope shares what pride month means to her, the importance of showing support and bringing her whole self to work.
Supporting the health of the nation
Meet Paula, Multi-Site General Manager at Canary Wharf and Baltimore Wharf. Paula started with us 8 years ago as an Operations Manager, progressing into a Deputy General Manager position, General Manager, then Multi-Site General Manager.
Making a positive impact on people's lives
Meet Alejandro Gomez Sanchez, Wellbeing Personal Trainer, Rehab Specialist and Health Check Assessor at Nuffield Health Battersea Fitness & Wellbeing Centre.
Pride 2023
At Nuffield Health, we welcome everyone. That's why we are proud to support Pride 2023 and the LGBTQIA+ community, with diversity and inclusivity for all at the heart of all we stand for. We hear from members of our LGBTQIA+ Equity forum, Jay Morris, Jacqs Harper and Hope Reeves.
Supporting success
Meet Aimy Southern, one of our Swimming Instructors at Tunbridge Wells Fitness and Wellbeing Gym.
International Women's Day 2023
To celebrate international women's day, we have interviewed women across the charity who have shared their thoughts with us, which you will see throughout the week and in stories.
Working together to improve the health and fitness of a nation
We asked Cameron Burness, one of our Programme Managers based at our corporate site CISCO Systems UK about life at Nuffield Health in the fitness sector.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.
Covering email
Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..
Video interview
The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.
DBS Checks
Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.
Documents
You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.
Your current studies
If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com
Feedback on applications
Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.