Fitness & Wellbeing
Duty & Swim Manager
Duty & Swim Manager
Nuffield Health Norwich FWC | Permanent | Full Time |
Up to £28,205.24 per annum
40 hours per week
At Nuffield Health, the UK’s largest healthcare charity, we’re driven by one purpose – to build a healthier nation. As we continue to grow, we’re looking for a passionate and driven individual to join our team in a dual role as Swim Manager and Duty Manager. This is an exciting opportunity to combine your leadership, operational, and swimming expertise in a supportive, health-focused environment.
This is a blended position with responsibility for both duty management across the centre and the development and delivery of our swimming programme. You’ll work across departments to ensure the day-to-day running of the centre is smooth and safe, while also leading our swim offering to inspire people of all ages to develop life-saving skills and confidence in the water.
Key Responsibilities
As Swim Manager, you will:
Manage the swim school programme, ensuring the highest standards of teaching and safety
Support, motivate, and manage the team of swim teachers, driving engagement and development
Deliver and exceed commercial targets by growing participation, improving retention, and managing budgets
Ensure all teaching is in line with ASA/STA standards and deliver training where required
As Duty Manager, you will:
Support the day-to-day operations of the centre, ensuring a safe, clean and welcoming environment for all members
Lead by example, delivering exceptional customer service and encouraging the same from your team
Support team performance and play a key role in achieving sales, service, and operational KPIs
Act as a keyholder, responsible for opening/closing the facility and overseeing shift activities
What We’re Looking For
A current and valid Lifeguard qualification (essential)
A Level 2 Swim Teacher qualification (ASA or STA) is desirable
Experience managing a team or swim programmes is a plus
Strong communication and organisational skills
A proactive, safety-first mindset and passion for delivering great member experiences
Confidence to lead by example and motivate others in a fast-paced environment
Commercial awareness and ability to support business performance
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
Occupational Health
Provides you with support and competent advice on a range of health-related issues.
Physiotherapy
Free access to our unique Physiotherapy Triage Services and discounted virtual and face-to-face treatment.
Season Ticket Loan
Spread the cost of your annual travel ticket and save money with our interest-free Season Ticket Loan benefit.
Relevant Stories
Sharing memorable experiences.
Going above and beyond
Meet William Rivera Anchundia, Wellbeing Personal Trainer at Nuffield Health Purley Way Fitness & Wellbeing Centre.
More than a company
Meet Jodie Howes, Multi-Site General Manager at Croydon Central & Croydon Purley Way Fitness & Wellbeing Centres. Jodie joined us 13 years ago and shares her highlights and career progression.
Achieving aspirations
Meet Martin McGrath, Multi-Site Customer Experience Manager for Wandsworth & Wandsworth Southside Fitness & Wellbeing Centre. Martin joined us in 2011 and shares his story with us so far.
Making a difference
Meet Rebecca Killington, Multi-Site Customer Experience Manager at Romford and Chigwell Fitness & Wellbeing Centres.
Improving patient outcomes
Meet Ben Claxton, Physiotherapy Manager at Guildford & Woking Hospitals and Guildford Fitness and Wellbeing Centre. Initially joining Nuffield Health over a decade ago, Ben was appointed as a senior physiotherapist back in 2015. We asked Ben about his role at Nuffield Health and his reasons for pursuing a career in health care.
Pride 2024: Hope's Story
To kick off our Pride Month celebrations, we spoke to Hope Reeves (she/her), Resource Planning Analyst. Hope shares what pride month means to her, the importance of showing support and bringing her whole self to work.
Supporting the health of the nation
Meet Paula, Multi-Site General Manager at Canary Wharf and Baltimore Wharf. Paula started with us 8 years ago as an Operations Manager, progressing into a Deputy General Manager position, General Manager, then Multi-Site General Manager.
Making a positive impact on people's lives
Meet Alejandro Gomez Sanchez, Wellbeing Personal Trainer, Rehab Specialist and Health Check Assessor at Nuffield Health Battersea Fitness & Wellbeing Centre.
Pride 2023
At Nuffield Health, we welcome everyone. That's why we are proud to support Pride 2023 and the LGBTQIA+ community, with diversity and inclusivity for all at the heart of all we stand for. We hear from members of our LGBTQIA+ Equity forum, Jay Morris, Jacqs Harper and Hope Reeves.
Supporting success
Meet Aimy Southern, one of our Swimming Instructors at Tunbridge Wells Fitness and Wellbeing Gym.
International Women's Day 2023
To celebrate international women's day, we have interviewed women across the charity who have shared their thoughts with us, which you will see throughout the week and in stories.
Working together to improve the health and fitness of a nation
We asked Cameron Burness, one of our Programme Managers based at our corporate site CISCO Systems UK about life at Nuffield Health in the fitness sector.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.
Covering email
Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..
Video interview
The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.
DBS Checks
Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.
Documents
You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.
Your current studies
If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com
Feedback on applications
Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.