Head Office
Digital Product Owner (AEM)
Digital Product Owner (AEM)
Barbican, London | Hybrid Working | Fixed-Term Contract till end of 2027 | Full-Time
Competitive salary available, depending on experience
37.5 hours per week
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
We are looking for an experienced and highly capable Digital Product Owner (AEM) to play a leading role in the transformation of Nuffield Health’s website and digital customer experience.
We are replatforming our website onto Adobe Experience Manager, but this is far more than a technology or content migration. It is an opportunity to redesign how people discover, understand and access Nuffield Health’s services, creating simpler, more connected and more effective digital experiences.
You will be accountable for turning the programme vision and OKRs into a clear product strategy, outcome-led roadmap and prioritised backlog. Working across customer experience, design, content, technology, data, SEO, marketing and our business services, you will ensure that the programme delivers measurable improvements for our customers and for Nuffield Health.
This is a pivotal role within the programme. You will provide strong product leadership, make evidence-based prioritisation decisions and ensure that the new website is designed around customer needs and organisational outcomes, rather than becoming a like-for-like migration of the existing estate
As our Digital Product Owner (AEM), you will:
- Translate the programme’s strategic objectives and OKRs into measurable product outcomes, roadmap priorities and delivery goals.
- Define what success looks like for each major product outcome, including relevant customer, commercial, operational, content, accessibility and technical measures.
- Own and continuously refine the product roadmap and backlog, prioritising work according to customer value, strategic alignment, OKR contribution, risk, effort and technical dependencies.
- Make timely and transparent scope and prioritisation decisions, including difficult trade-offs between experience quality, delivery timescales, commercial value, platform capability, technical debt and risk.
- Set clear minimum experience and quality thresholds, ensuring that delivery pressures do not compromise critical customer, accessibility, security or brand requirements.
- Facilitate sprint planning, refinement, reviews and other product ceremonies, while ensuring the team remains focused on outcomes rather than output volume.
- Build and maintain trusted senior stakeholder relationships, aligning diverse priorities through evidence-based product decisions, transparent prioritisation, and constructive challenge to ensure focus on agreed customer outcomes and programme OKRs.
- Work effectively with strategic delivery partners and suppliers, setting clear expectations and ensuring that Nuffield Health receives measurable value from its investments.
Experience and attributes you will bring to the team:
- Significant experience as a Product Owner or Digital Product Manager for complex, high-traffic customer-facing websites or digital products.
- Prior experience with Adobe CX enterprise products, especially AEM, Target and Analytics, ideally in a fitness or healthcare environment. Previous experience on a CMS migration would be a bonus.
- Have good knowledge of the SEO/GEO landscape and what’s important to boost rankings / citations.
- An interest and excitement about AI and how it can improve the way we work.
- Be familiar with Agile methodology and have worked in SCRUM / KANBAN, as well as be comfortable using tools like Jira and Confluence.
- Excellent communicator and ability to engage and influence people at all levels on the reasons for and the successes of the migration.
- Demonstrable ability to balance revenue driving features with vulnerability management, maintenance and technical debt reduction.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
At Nuffield Health, we take care of what’s important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Apply today… It starts with you.
#CentralSupport
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
THE NUFFIELD HEALTH ACADEMY
Leading at every level
We have various Leadership & Talent programmes aimed at developing our future leaders, from discovering leadership through to established and senior leadership programmes. Wherever you are in your career, we’ll provide the support if you have the drive and ambition to become one of our leaders.
THE NUFFIELD HEALTH ACADEMY
Apprenticeships
We’re committed to nurturing the talent of the future. That’s why we support people on Apprenticeships in all areas of our organisation, regardless of age or skill level. With 50+ available programmes, you’ll start your career with us as part of a close-knit, welcoming team.
The Nuffield Health Academy
Managing futures
To complement our Leadership & Talent programmes, we also have a number of management modules. Our online Nuffield Health Academy provides you with the skills to be a successful manager with Nuffield Health, through modules including HR, influencing and recruitment.
Relevant Stories
Sharing memorable experiences.
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More than a company
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Achieving aspirations
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Making a difference
Meet Rebecca Killington, Multi-Site Customer Experience Manager at Romford and Chigwell Fitness & Wellbeing Centres.
Working together
Meet Cathy Bodie. Originally from the US, Cathy became a registered nurse in 1984 and now holds the role of Health & Safety and Facilities Coordinator at our Guildford Hospital. Follow her journey with us.
Pursuing a career in HR
Meet Jack Thomson, Senior People Administrator at our Epsom Head Office. Jack tells about his career progression since joining us 16 months ago.
Learning something new every day
Meet Neethu Sukumaran, People Services Administrator at our Epsom Head Office. Neethu shares the highlights of her journey from joining as a candidate coordinator in 2021 to present.
Thinking outside the box
Meet Philly Croucher, People Service Team Leader at our Epsom Support Centre. Philly shares her journey with us so far.
A great opportunity
Meet Chloe Weir, People Services Administrator at our Epsom Support Centre. Chloe joined us 2 years ago in the remote services team, responding to queries, then moved over to the People Services team where she’ll be progressing to a senior role next month! Follow her journey with us so far.
Pride 2024: Hope's Story
To kick off our Pride Month celebrations, we spoke to Hope Reeves (she/her), Resource Planning Analyst. Hope shares what pride month means to her, the importance of showing support and bringing her whole self to work.
A Day in the life of a Patient Service Administrator
Meet Eilish Mccreadie, Patient Service Administrator at Nuffield Health Glasgow Hospital. We asked Ellish what a typical day looks like, and what the favourite parts of her role are.
International Women's Day 2024
In our series of International Women's Day stories, we spoke to Nicole Swaby, Head of Learning Excellence. spoke to Jodie Howes – Multi-site General Manager, Olivia Tyler – National Fitness Assurance Lead and Nicole Swaby Head of Learning Excellence in NH’s Learning Foundation.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.
Covering email
Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..
Video interview
The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.
DBS Checks
Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.
Documents
You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.
Your current studies
If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com
Feedback on applications
Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.