Head Office

Programme Director

Programme Director

Nuffield Health Corporate Site | Full-Time | Fixed Term 12 month contract |

Salary £49,000-£52,000 per annum dependent on experience

40 hours per week

The Morgan Stanley Programme Director is responsible for overseeing the delivery and performance of three UK Fitness Centres, Physiotherapy, and creation and delivery of the Wellbeing Programme.

London Fitness Centres target a population of around 6,400 employees across two buildings in Canary Wharf. Fitness Centre facilities include a gym, group exercise, saunas, physiotherapy, and massage. Glasgow Fitness Centre targets a population of around 2,200 employees with a gym, group exercise and massage facility. The role is based in Canary Wharf, with site visits to Glasgow Fitness Centre are around three times per year.

This senior role ensures high standards and service delivery, while maintaining compliance with all relevant health & safety regulations, and corporate governance. The Programme Director will work closely with internal stakeholders, and the US client stakeholders to agree upon, and deliver the strategic commercial plan, and services.

Key Responsibilities:

• Lead, oversee and manage the Morgan Stanley contract, ensuring delivery of all agreed services in-line with budget.

• Provide line management and daily operational support for a team of 3 direct report managers, and a wider team of 21 total.

• Manage complaints and service queries to maintain high customer satisfaction and NPS.

• Manage all aspects of staffing including recruitment, induction, deployment, development, performance management, and disciplinary processes.

• Ensure compliance with governance and regulatory frameworks, including audits and emergency preparedness (e.g., RADAR, BCP, and SHIELD).

• Deliver monthly reporting to client stakeholders, and ad hoc reports when requested.

• Monitor and drive financial performance of all income streams, ensuring cost efficiency while maximising service margins.

• Regularly update client stakeholders on latest industry innovation, and produce service line and efficiency proposals.

• Manage site expenditure in-line with client approved budget.

• Manage all marketing, sales & event planning to support achieving associated membership growth targets and budgets.

• Lead on sustainability initiatives.

Key Skills & Experience:

• Strong leadership and line management experience within a larger corporate fitness setting, with proven experience of leading large, cross departmental teams.

• Confident communicator, able to build relationships with stakeholders at all levels, with proven experience managing complex corporate client relationships.

• Strong financial acumen with the ability to write and manage budgets and forecasts to drive profitability.

• Ability to prepare complex client reporting packs to help shape data driven decision making.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.