Our Nuffield Health Contact Centre

Who are Nuffield Health and what do we do?

What does our Contact Centre do?

 

Our fast-paced Contact Centre is at the heart of our business, our team of customer service professional’s support our nationwide business.
With the caller at the heart of everything we do, we aim to deliver an exceptional customer experience that leaves an impression of a brand that they want to share with their friends.

How do we support you?

 

On top of our excellent benefits package which includes gym membership, private healthcare, life assurance, emotional wellbeing support and more we offer a supportive career with plenty of opportunities to develop and learn.

Meet our team - Peter Dallibar, Contact Centre Team Leader

My top 5 reasons why I love my job at the Nuffield Health Contact Centre.

  • I love being a part of something larger, where everyone cares about helping our patients and clients.
  • The people within the company are a pleasure to work with, which makes it a pleasure to come to work each day.
  • Every day is different and I enjoy the variety and challenges that each day brings.
  • There are good opportunities for personal development and career progression.
  • Excellent support from the Management Team who encourage you along the way.

Meet our team - Annie Birdseye, Call Quality Assurance Analyst

My top 5 reasons why I love my job at the Nuffield Health Contact Centre.

  • There are lots of opportunities to develop yourself and your career within Nuffield Health – having already moved up from an agent on the Hospital Team, after only 8 months, to my current role this shows there’s lot of chances to progress within the company internally.
  • The working environment is extremely friendly and open, there is a real sense of community – everyone supports everyone without any judgement!
  • There are great opportunities to network within the company, especially on days such as ‘Meet Out Experts’ where external employees hold talks in the Dorking Service Centre, to provide us with more knowledge on other services within the company.
  • In the Dorking Service Centre we often hold Fundraiser Days to raise money for charity or ‘Fun Days’ to increase motivation and morale, for example recently we held a Fundraiser Day for the Australian Bush Fires and on Valentine’s Day we had activities on throughout the day and sweet treats for the whole office!
  • Specifically to my role, I enjoy the fact I am able to build strong relationships with the Agents and Team Leader’s and help with the training and development of individuals.

Meet our team - Oscar Talbot Contact Centre Expert Coordinator

My top 5 reasons why I love my job at the Nuffield Health Contact Centre.

  • Every day I feel a sense of purpose and feel I am doing my absolute best to help people and likewise clients will always praise you for doing a brilliant job.
  • I work with some brilliant colleagues.
  • I have a great balance of social life and work life
  • Great opportunities for progression and recognition (This obviously includes the advance programme)
  • I was invited to a company lunch to praise for recognition which was all company paid.